Shipping Policy

Last updated: [DATE]

NELMORA SHOP ships from our Canadian warehouse to addresses across Canada.

Where we ship We currently ship within Canada only. We do not ship internationally at this time.

Processing time Orders are processed within [1 to 2] business days (Monday to Friday, excluding statutory holidays). Orders placed after [TIME] or on weekends are processed the next business day.

Delivery estimates

• Ontario and Quebec: [2 to 5] business days
• Rest of Canada: [4 to 8] business days
• Remote and northern areas: may take longer

Estimates start after processing and are not guaranteed. Delays can occur due to weather, carrier issues, or peak seasons.

Shipping rates

• Free shipping on orders over [FREE SHIPPING THRESHOLD] CAD
• Flat rate of [AMOUNT] CAD on orders under that amount

All prices and shipping charges are in Canadian dollars (CAD). Final shipping costs are shown at checkout.

Tracking Once your order ships, you will receive an email with a tracking number. Allow up to 24 hours for tracking to update.

Incorrect address Please double-check your address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change an address, contact us as soon as possible at [EMAIL].

Lost, delayed, or damaged parcels If your order has not arrived within [15] business days of shipping, or arrives damaged, contact us at [EMAIL] or [PHONE] and we will work with the carrier to resolve it with a replacement or refund.

Contact NELMORA SHOP | [EMAIL] | [PHONE]