Refund Policy

Last updated: [DATE]

At NELMORA SHOP, we want you to love your order. If you are not satisfied, you can return eligible items within 30 days of delivery for a refund.

Eligible items

  • Unopened, unused products in original packaging
  • Items received damaged, defective, or incorrect

Non-returnable items

  • Opened or used makeup, skincare, and personal care products, for hygiene and safety reasons (unless defective or damaged)
  • Items marked Final Sale
  • Gift cards

How to start a return

  1. Email us at [EMAIL] or call [PHONE] within 30 days of delivery.
  2. Include your order number, the item(s) you are returning, and the reason. For damaged or incorrect items, include clear photos.
  3. We will reply within 1 to 2 business days with return instructions and a return address.

Return shipping For change-of-mind returns, the customer pays return shipping. If the item arrived damaged, defective, or incorrect, we cover return shipping. Please use a trackable service, as we cannot refund items lost in return transit.

Refunds Once we receive and inspect your return, we will notify you by email. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the error was ours.

Damaged or incorrect orders Contact us within 7 days of delivery with photos, and we will send a replacement or refund at no cost to you.

Contact NELMORA SHOP, [BUSINESS ADDRESS] Email: [EMAIL] | Phone: [PHONE]