Privacy Policy

Last updated: [DATE]

NELMORA SHOP (“we”, “us”, “our”), operated by [BUSINESS LEGAL NAME] in [PROVINCE], Canada, respects your privacy. This policy explains how we collect, use, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s Law 25.

Information we collect

  • Contact details: name, email, phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment information (processed securely by our payment providers; we do not store full card numbers)
  • Technical data: IP address, browser type, device information, and cookies
  • Messages you send us

How we use your information

  • To process and deliver your orders
  • To provide customer support and handle returns
  • To send order updates
  • To send marketing emails, only if you have given consent
  • To improve our website, prevent fraud, and meet legal obligations

Who we share it with We share information only as needed with trusted service providers, such as payment processors (for example, Stripe), shipping carriers, email and website service providers, and analytics tools. We do not sell your personal information. Some providers may store data outside Canada, where it may be subject to the laws of that country.

Cookies We use cookies to keep your cart working, remember preferences, and understand site traffic. You can disable cookies in your browser settings, though some features may not work properly.

Marketing and consent We send promotional emails only with your consent, in line with Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time using the link in any email or by contacting us.

Retention and security We keep your information only as long as needed for the purposes above or as required by law. We use reasonable safeguards, including SSL encryption, to protect your data, but no online system is completely secure.

Your rights You may request access to, correction of, or deletion of your personal information, or withdraw your consent, by contacting our privacy officer below. We will respond within 30 days.

Privacy officer NELMORA SHOP, [BUSINESS ADDRESS] Email: [EMAIL] | Phone: [PHONE]

Changes We may update this policy from time to time. The latest version will always be posted on this page.